At SHILOH TECHNOLOGY PRIVATE LIMITED we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to ensure a smooth process.
Returns
We accept returns for most items within 3-5 days of receipt. To be eligible for a return, your item must meet the following conditions:
- Unused and in Original Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Return Authorization: You must contact us to initiate the return process. Returns without prior authorization will not be accepted.
- Non-returnable Items: Some items are non-returnable, including but not limited to:
- Opened electronics or gadgets
- Custom or personalized products
- Gift cards or digital downloads
To start a return, please email us at support@trendzygadget.in or call +91 987654321 with your order number and the reason for the return. Our customer service team will provide you with a return authorization and instructions on how to proceed.
Return Shipping Costs
- Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
- Shipping Fees Non-Refundable: Original shipping fees are non-refundable, except in the case of an error made by us.
- Packaging: Please ensure that the item is securely packed for return to avoid damage during shipping.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be issued to your original payment method once the item has been inspected and approved.
- Refund Processing Time: Please allow 3-5 business days for us to process your refund after receiving the returned item. Depending on your payment method, it may take additional time for the refund to appear in your account.
- Partial Refunds: In some cases, partial refunds may be issued if the item is not returned in original condition, is damaged, or is missing parts that were included in the original shipment.
Exchanges
If you received a defective or incorrect item, you can exchange it for the same item or a similar one. Please follow the same process as returns, and we will provide instructions for an exchange. If the product you want to exchange for is out of stock, we will notify you, and you can choose another item or receive a full refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [Your contact email] or +91 987654321 within 5-7 days of receiving your order. We may ask for photos of the damaged or defective item to assist with your claim.
- Replacement or Refund: If the product is found to be damaged or defective, we will offer a replacement or a full refund, including shipping costs.
Order Cancellations
You can cancel an order within 1 hours of purchase, as long as the order has not yet been processed or shipped. After that, we are unable to cancel or modify orders. If you need to cancel an order, please contact us immediately at support@trendzygadget.in or +91 987654321.
Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account or credit card statement, as it may take some time for the refund to appear. If you still haven’t received your refund after 5-7 days, please contact us at support@trendzygadget.in or +91 987654321, and we will investigate further.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please feel free to contact our customer support team:
Email: support@trendzygadget.in
Phone: +91 987654321
Address: NO 14/6 KULIME SIDDANNA GARDEN THAMARE KANNAN ROAD ULSOOR, Bangalore, BANGALORE, Karnataka, India, 560008
We’re happy to assist you with any questions or concerns you may have!
